2024 Spring Customer Strategy & Planning (Virtual)

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Published on 21 July 2021

Operating Models, Routing Strategies And Skill Design - Module 2

Module 2 - The conclusion of our module on call routing strategies.  In this module you will
 - Look at Call Purity vs Occupancy vs Specialisation
 - Learn how to use COS diagrams to illustrate the effects of routing plans
 - View the Routing Toolkit


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