2023 Customer Strategy & Planning (Virtual)

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How to share bad news

Published on 05 July 2023

How to share bad news

With emphasis on costs, and big recruitment challenges, many organisations find they don’t get budget for the resources they need. We’re seeing it often from members. Our forecast resource model tells us we cannot deliver our service level because the budget is insufficient. However, we continue to work towards a target level that we know is unachievable. So what can we do as analysts in this situation?

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This article was first published in the 2023 Best Practice Guide - Strength in Numbers: The Value of Community

To download a full digital copy of the Best Practice Guide, click here.

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Author: Leanne McNamee

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