Organisations should work beautifully, like the proverbial Swiss watch, but often, to the outside observer, they look more like Laurel and Hardy trying to deliver a piano. (If you don’t know who they are, you should Google it and watch them in all their painful glory).

This article was first published in the 2023 Best Practice Guide - Strength in Numbers: The Value of Community

To download a full digital copy of the Best Practice Guide, click here.