Chris Rainsforth at The Forum was talking with Carolina Lemos, formerly Product Marketing Manager at Talkdesk

Q: What are the barriers that stop people adopting technologies like this?

A: In contact centres, we see resistance to change when people think they have to redesign all their processes or bring in a lot of expensive experts.

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This article was first published in the 2023 Best Practice Guide - Strength in Numbers: The Value of Community

To download a full digital copy of the Best Practice Guide, click here.