2023 Autumn Community Conference (Virtual)

Catch up on our previous conferences. Click on the sessions below to watch the Keynotes, Workshops & Technology Showcases. Full access to these videos is part of your Forum Membership. To access these videos, register or log in by clicking My Account at the top of this page. If you do not have the access you expect please email advice@theforum.social.

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Carol Roberts

Published on 24 September 2021

Carol Roberts

Carol Roberts is Head of Operations for Sainsburys Bank and Argos Financial Services.  She’d held leadership roles in customer service, contact centres and operations for over 20 years and has a passion for driving innovation, delivering exceptional customer service and an outstanding colleague experience.

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