2022 Customer Strategy & Planning

Catch up on our previous conferences. Click on the conference below to watch the Keynotes, Workshops & Technology Showcases. Full access to these videos is part of your Forum Membership. To access these videos, register or log in by clicking My Account at the top of this page. If you do not have the access you expect please email advice@theforum.social.

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David Preece

David Preece

Solution Consultant

QStory

Scott Clifford

Scott Clifford

Head of Operational Reporting, Analytics & Workforce Planning

Payrix

David Edwards

David Edwards

Resource Planning Director

G4S

Lorna Norris

Lorna Norris

Head of Resource Planning

Senior Manager, Strategic Governance

Eoin Power

Eoin Power

Director of Planning

BT-EE-Plusnet

Matt Rumins

Matt Rumins

Head of Customer Success
Intradiem

Scott Budding

Scott Budding

Head of WFO

Sabio

Kirsty Ringer

Kirsty Ringer

Senior Quality Control Manager

Zopa Ltd

Ivan Smith

Ivan Smith

Comms, Development & Insight 

Motability Operations

David Kay

David Kay

WFO Solutions Consultant

NICE Systems

Richard Laidlaw

Richard Laidlaw

Head of Planning, MI & Change

Sainsbury’s Bank & Argos Financial Services

Jenny Hayes

Jenny Hayes

Head of Resource Planning

RSA

Maddi Krishnan

Maddi Krishnan

Head of Resource Planning

VitalityHealth

Liz Vosper

Liz Vosper

Senior Manager, Knowledge Management 

The Open University

Lynette Martin

Lynette Martin

Head of Planning,

Capita Regulated Services

Fiona Thomas

Fiona Thomas

Sr. Planning Manager, Home Service

Sky

Gabi Stedman-Braun

Gabi Stedman-Braun

Performance Manager

DAS

Kim Baker

Kim Baker

Head of Operational Support

L&Q

Karl Fletcher

Karl Fletcher

Resource Planning and MI Manager

Novuna

Andy Arnott

Andy Arnott

Senior Planning Manager

Sky

Jen Allan

Jen Allan

Planning Architect

Sky

Busola Akinsola

Busola Akinsola

Head of Capacity and Operational Planning

The Open University

Paul Bentley

Paul Bentley

Development Centre Manager

Loop

Sarah Thompson

Sarah Thompson

Senior Planning & Insight Lead

Skipton Building Society

Harnish Patel

Harnish Patel

Data & Analytics Manager – Automation

Dwr Cymru Welsh Water

Martin Teasdale

Martin Teasdale

Director

Get out of wrap

Steven Johnson

Steven Johnson

Workforce Optimisation Manager

Northumbrian Water

Chantal Lowson

Chantal Lowson

Data & Process Manager

Macmillan Cancer Support

Dean Couchman

Dean Couchman

Consultant Lead UK

injixo Ltd

Esther Blakelock

Esther Blakelock

Quality Manager

Northumbrian Water

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