The key emerging technologies for customer operations involve real-time AI Automation. This uses data in new ways. It creates new types of data. We saw the evidence in our earlier article on page 85.
Many benefits flow as a result of this. We can now create agile, data-driven operating models. And we can be faster in responding to changing requirements or new opportunities. So, what are these game changing opportunities? How do we realise this potential in data with AI and Automation? And what do we require to do this?

Read more

This article was first published in the 2023 Best Practice Guide - Strength in Numbers: The Value of Community

To download a full digital copy of the Best Practice Guide, click here.