2020 Customer Strategy & Planning On-Demand

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James Brooks

Published on 04 September 2019

James Brooks

James Brooks, Innovation Principal at Capita

James has 16+ years’ contact centre experience, serving in numerous analytical and technology based roles. His current areas of focus lie in emerging and disruptive technology and the application of AI and Machine Learning to enhance customer experience.

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Author: Leanne McNamee

Categories: Conferences, 2020 Judges

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