2020 Customer Strategy & Planning On-Demand

Click on the sessions below to watch the Keynotes, Workshops & Technology Showcases. Full access to these videos is part of your Forum Membership. To access these register or log in using the My Account link at the top of this page. If you do not have the access you expect please email advice@theforum.social.

Gold Sponsor
Free Webinar: Lessons learnt from managing one of the UK’s largest home-based contact centres with Jet2 Holidays in partnership with QStory

Published on 19 September 2023

Free Webinar: Lessons learnt from managing one of the UK’s largest home-based contact centres with Jet2 Holidays in partnership with QStory

Watch at your own pace

Join Louise Smith from Jet2 Holidays as she chats to QStory’s Nick Ashmore in this insight-packed 30 minute session

  • From surviving to thriving – getting agent wellbeing right in a home working environment 
  • Transforming the role of team leaders and creating new support departments
  • How to move everyone to home working in 3 days
  • Realising they had an absenteeism black hole and how they resolved it
Comments (0)Number of views (7705)

Author:

Categories: On-Demand Webinar Recording

Tags:

Print