2020 Customer Strategy & Planning On-Demand

Click on the sessions below to watch the Keynotes, Workshops & Technology Showcases. Full access to these videos is part of your Forum Membership. To access these register or log in using the My Account link at the top of this page. If you do not have the access you expect please email advice@theforum.social.

Gold Sponsor

Introduction to Coaching

Learn how adopting a coaching approach when communicating with others can help you support and be supported by your peers and deploy a different technique when looking at root cause analysis. Learn about the versatility and benefits of taking a non-directive approach in your communication.

Introduction to Stakeholder Management

This course provides an overview of the fundamental components of successful stakeholder management. Learning outcomes include:

- The value of Stakeholder Identification

- Fundamentals of stakholder mapping

- The benefits of stakeholder influencing

Leadership Forum

Join other leaders to network and enjoy inspirational speakers and discussion

Free Webinar - 2020 Vision: Crystallising your knowledge Launch

2020 is The Forum’s 20th year and this year we want to look back on our first 20-years and think ahead for the next 20-years. Our vision, back in 2000, was and remains to raise standards in customer operations helping to set standards across Planning, Insight and Quality. Now, having established communities of best practice we can continue to raise standards and prepare for the future.

This year’s theme refers to the clarity and sharpness of vision required to purposely move forward towards your targets, goals and dreams. Whilst recognising the benefit of our fluid thinking over the past 20-years to crystallise our knowledge of best practice and standards.

- “Purpose, Learning and Self-Awareness” Keynote from The Forum’s Phil Anderson
- 2020 Best Practice Guide launch and chapter review
- 2020 Best Practice Programme – how to get involved

Strategy & Leadership: Impossible to Inevitable Assisted Learning Pathway

This learning pathway will take you on a journey to help you change your mindset and learn key professional skills to support your role now and in the future. Combining The Forum’s Learning Academy and i2i Goal Achievement programmes, along with monthly tutorials you can benefit from working alongside a cohort group, bespoke learning and mentoring support from The Forum and i2i.