2020 Customer Strategy & Planning On-Demand

Click on the sessions below to watch the Keynotes, Workshops & Technology Showcases. Full access to these videos is part of your Forum Membership. To access these register or log in using the My Account link at the top of this page. If you do not have the access you expect please email advice@theforum.social.

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Knowledge Management Assisted Learning Pathway

Knowledge Management Assisted Learning Pathway

Knowledge and Content Management is growing in importance within our industry. It is key to helping both internal colleagues and external customers. Through the programme we offer practical knowledge and examples for specialist knowledge management teams, as well as key tips and guidelines for analysts and managers.  

Through the assisted learning pathway we will explore
 - The key principles of knowledge management
 - Knowledge management systems and how others are using these to great affect.
 - Building a business case and measuring return on investment.