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"As we’ve recognised along with other organisations is that there is a lot of vacancies within the market now making it really challenging to recruit into our planning team. We still really struggled to get applicants with the relevant skills. We shared the roles we currently had available to The Forum jobs page, and we saw a massive spike in applicants." Alix Corden, Scheduling Manager, VitalityHealth

Published on 11 September 2024

Consumer Duty: delivering the right outcomes

For many organisations Consumer Duty legislation is transforming the way we think about quality and customer service. Rather than thinking transactionally and breaking customer service into a series of tick boxes it focusses on customer outcomes. Even if we don’t work in an FCA regulated environment it is worth exploring the principles behind consumer duty if we want to deliver great customer service. At the end of the day our customers don’t care about how many boxes we have ticked. What they do care about is their outcome.

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If you would like to post a job listing please contact either

The Forum – Jobs

e: jobs@theforum.social

t: 0333 123 5960

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Dave Vernon - Director

e: dave.vernon@theforum.social

t: 07956 497 800