Best Practice Guides

Take a look at our full range of Best Practice Guides - outstanding books that bring together highlights from our extensive online member library of best practice materials. Designed not only to inspire, but also to identify practical insight and provide toolkits and hot tips, we intend our resources to help you to raise standards across the industry. Packed with case studies, research, thought leadership and supplier listings, this is the year-round resource that contains the jewels of the year’s best practice.
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Published on 06 September 2023

Conformance & Adherence

Measuring and managing adherence and conformance effectively is critical, however this is often mis-understood and can drive the wrong behaviour. This module takes a close look at both measures, how they should becalculated and classic mistakes. Learning outcomes include:
- Understand how to calculate and report adherence and conformance
- Define new measures which drive the right behaviour
- Learn the pit falls to avoid and how to improve performance