2025 Best Practice Guide
Raising Standards

2024 Summer Best Practice Showcase (Virtual)

Catch up on our previous conferences. Forum Members can register or log in by clicking My Account at the top of this page then click on the conference below to watch the Keynotes, Workshops & Technology Showcases. Please allow us time to add this access to your account. 

If you do not have the access you expect please email advice@theforum.social.

Gain accreditation for your learning from conference by watching some sessions and telling us what you have learned and what you will do differently on this form.

Gold Sponsor
David Preece

David Preece

Solution Consultant

QStory

Scott Clifford

Scott Clifford

Head of Operational Reporting, Analytics & Workforce Planning

Payrix

David Edwards

David Edwards

Resource Planning Director

G4S

Lorna Norris

Lorna Norris

Head of Resource Planning

Senior Manager, Strategic Governance

Eoin Power

Eoin Power

Director of Planning

BT-EE-Plusnet

Matt Rumins

Matt Rumins

Head of Customer Success
Intradiem

Scott Budding

Scott Budding

Head of WFO

Sabio

Kirsty Ringer

Kirsty Ringer

Senior Quality Control Manager

Zopa Ltd

Ivan Smith

Ivan Smith

Comms, Development & Insight 

Motability Operations

David Kay

David Kay

WFO Solutions Consultant

NICE Systems

Richard Laidlaw

Richard Laidlaw

Head of Planning, MI & Change

Sainsbury’s Bank & Argos Financial Services

Jenny Hayes

Jenny Hayes

Head of Resource Planning

RSA

Maddi Krishnan

Maddi Krishnan

Head of Resource Planning

VitalityHealth

Liz Vosper

Liz Vosper

Senior Manager, Knowledge Management 

The Open University

Lynette Martin

Lynette Martin

Head of Planning,

Capita Regulated Services

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