2025 Best Practice Guide
Raising Standards

2022 Customer Strategy & Planning

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Harnish Patel

Harnish Patel

BI Manager

Dwr Cymru Welsh Water

Tom Lowe

Tom Lowe

Strategic Change Manager

e.on Energy Solutions Ltd

Mark Elliott

Mark Elliott

Head of Distribution Planning and Strategy

Skipton Building Society

Timothy Bell

Timothy Bell

Customer Experience Manager

Hitachi Capital

Gabi Stedman-Braun

Gabi Stedman-Braun

Performance Manager

DAS

Graham Collman

Graham Collman

Head of Planning & Reporting

BT Pensions

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