The Financial Ombudsman Service has been resolving customer complaints since 2001. Our service is free for consumers to use and over 1 million people contact us every year.
The last few years have seen the Financial Ombudsman Service embark on an organisation-wide transformation journey. With the customer at the heart of everything we do, we have already delivered significant improvements in the service we offer and 2025 will see us continue with our ambitious transformation agenda.
Our IT and Transformation teams and their work are closely aligned. Last year we welcomed our new CTO and this year will see him launch the new IT strategy for the department. With the move to cloud computing in 2023 and the ever-changing technology landscape, it is a very exciting time to be joining the Technology team here at the Financial Ombudsman Service.
Key Responsibilities:
- Designing and maintaining conceptual, logical, and physical data models.
- Ensuring data models support operations, business intelligence and analytics use cases.
- Implementing and maintaining metadata and data dictionaries.
- Reviewing and optimising existing data models for performance and scalability.
- Ensuring data models align with data governance and security standards.
- Mentoring junior data modellers and supporting their development.
- Documenting data structures, relationships, and business rules.
- Supporting data integration and transformation processes.
- Communicating modelling decisions and rationale to technical and non-technical audiences.
- Identifying opportunities to improve data modelling practices and standards.
Minimum Criteria
- Experience in large-scale data warehouse/Lakehouse implementations transitioning from SQL Server-based data warehouses or similar complex projects. Strong ETL pipeline design and implementation skills.
- Documenting, designing and aiding in the implementation of data models for data warehouses and analytics platforms.
- Using data modelling tools such as ER/Studio, ERwin, dbt, or similar.
- Writing complex SQL or Python queries and understanding data profiling techniques & cloud-based data platforms, Azure Synapse.
Why Financial Ombudsman Service?
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Employee Assistance Programme
- Extensive opportunities for personal and career development
- Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London
- Extensive Well-being resources including on-site therapists (London office only)
- Beautiful and bright London office looking over the Thames and near to mainline stations
- Our Coventry office is 2 minutes’ walk from the main station
- Our employee led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!
How do I apply?
Find out more & apply now