Here is an example of how a Bespoke Learning Academy could look like for your organisation

You can view all the modules you need below. To see individual Modules in the showcase click on the dropdown at top left of the video. Module descriptions are below the videos.

You can gain Foundation Accreditation by watching at least one of the showcases below and completing this Accreditation Questionnaire. Send a copy of the questionnaire to your manager and accreditation@theforum.social for sign off. More information on accreditation can be found here.

You can download our Best Practice Guides here.

These modules are available to you until "Agreed Date"

Accredited Professionals

Congratulations to the following who have been accredited at Foundation Level

- Jane Smith

- Mohamed Ahmed
- David Green
- Karen Jones

Academy Launch & Tutorials

We can hold a launch for your academy so everyone understands how to access the modules and what they need to do to gain accreditation. We can also hold regular tutorials to layer in the learning and discuss how it is most appropriate to their role.

Start your learning

Your team get access to modules to help them focus on their learning, hear from other members on why learning is so important to them, how they build time into their diary for development and what they are doing differently because of this.

Your modules

We can add some of our box sets here or curate a set of individual modules that work best for your team.

Module Title
Description of what the module contains and what you will learn from it
- Point one of specific learning
- Point two of specific learning
- Point three of specific learning

Module Title

Description of what the module contains and what you will learn from it

- Point one of specific learning

- Point two of specific learning

- Point three of specific learning

Module Title

Description of what the module contains and what you will learn from it

- Point one of specific learning

- Point two of specific learning

- Point three of specific learning

Individual Modules

You can choose the modules from the full list that are most suitable for your team

Published on 04 May 2023

Free Webinar: Strength in Numbers – Best practice for your planning function! in partnership with CCMA Ireland

4th May 2023, 12pm

Event date: 04/05/2023 12:00 - 13:00 Export event

Join Phil Anderson and Dave Vernon, Directors at The Forum for a lively discussion about:-

Preference and choice, an introduction to our 8 key considerations for a workforce strategy
Forecasting and shaping the future, how to create a strategy which offers the flexibility and agility to respond to changes, known and unknown.
The value of shrinkage and the power of playbooks – how to be more forward thinking and engage with your stakeholders.

Interested to find out more – download our latest Best Practice Guide

The Forum
The Forum are passionate about raising standards in customer operations with a combined experience of over 100 years in the industry, our team of specialists are here to help, support and guide you as you navigate the changing expectations of your customers and your people.

Join this active community to get access to:

The largest library of Best Practice materials
Our industry leading virtual and in person conferences
Access to an extensive virtual Learning Academy of over 100 modules offering accredited training & development across Planning, Insight, and Quality roles.
The biggest range of virtual networking and specialist discussion groups covering every aspect of our industry.
Annual Awards programme
Standards benchmarking
LIVE Case Studies, Webinars and more!

If you work in Front or Back Office Planning, Insight, Quality or in a Leadership role we are here to support you…

Phil Anderson – Director, The Forum
Phil Anderson is Executive Director at The Forum leading our strategy of building a best practice community of professionals and raising standards in customer operations. Joining The Forum in late 2010, Phil has grown through a number of roles which have all be focused on the design, delivery and development of best practice.

Dave Vernon – Director, The Forum
An award-winning industry recognised expert with 20+ years’ experience in Contact Centre planning management holding senior planning positions at various blue chip companies and also working as a Principle Solution Consultant for a leading WFM supplier, Dave re-joined The Forum in 2021 as a Director having worked previously as Head of Membership.