Here is an example of how a Bespoke Learning Academy could look like for your organisation

You can view all the modules you need below. To see individual Modules in the showcase click on the dropdown at top left of the video. Module descriptions are below the videos.

You can gain Foundation Accreditation by watching at least one of the showcases below and completing this Accreditation Questionnaire. Send a copy of the questionnaire to your manager and accreditation@theforum.social for sign off. More information on accreditation can be found here.


You can download our Best Practice Guides here.

These modules are available to you until "Agreed Date"

Accredited Professionals

Congratulations to the following who have been accredited at Foundation Level
 - Jane Smith
 - Mohamed Ahmed
 - David Green
 - Karen Jones

Academy Launch & Tutorials

We can hold a launch for your academy so everyone understands how to access the modules and what they need to do to gain accreditation. We can also hold regular tutorials to layer in the learning and discuss how it is most appropriate to their role.

Start your learning

Your team get access to modules to help them focus on their learning, hear from other members on why learning is so important to them, how they build time into their diary for development and what they are doing differently because of this.

Your modules

We can add some of our box sets here or curate a set of individual modules that work best for your team.
Module Title
Description of what the module contains and what you will learn from it
 - Point one of specific learning
 - Point two of specific learning
 - Point three of specific learning

Module Title
Description of what the module contains and what you will learn from it
 - Point one of specific learning
 - Point two of specific learning
 - Point three of specific learning

Module Title
Description of what the module contains and what you will learn from it
 - Point one of specific learning
 - Point two of specific learning
 - Point three of specific learning

Individual Modules

You can choose the modules from the full list that are most suitable for your team

Endnote

Endnote

Originally broadcasted on Friday 16th October 2026, 12:30

As the virtual conference draws to a close, join us for a final reflective discussion that brings together the key themes, conversations and challenges explored throughout the week. We'll look beyond the notes, slides and presentations to ask a more important question: what will you do differently because of what you've heard? From AI and innovation to planning, leadership, customer experience and continuous improvement, this session will explore the ideas that stood out, the lessons worth taking forward and the opportunities to turn learning into action. We'll challenge delegates to think about their own commitment to raising standards. What is the one thing you'll take away, apply and act on when you return to work? Because learning only creates value when it leads to change. A practical, thought-provoking and engaging close to the week that will leave you inspired to turn ideas into action and continue raising standards across your organisation.

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Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, AI & Automation, Learning & Development, 2026 #RaisingStandards Virtual On-demand

Key Planning Assumptions

Key Planning Assumptions

Originally broadcasted on Thursday 15th October 2026, 15:00

Every forecast, schedule and operational decision is built upon assumptions. Yet many organisations rarely review whether those assumptions remain valid. This session explores the planning assumptions that matter most, drawing on our latest benchmarking research together with examples from leading. We'll examine how high-performing planning teams validate assumptions, respond to changing demand and create decision-making processes that improve confidence across the business. 

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Categories: Library, Planning & Resourcing, 2026 #RaisingStandards Virtual On-demand

QStory Technology Showcase

QStory Technology Showcase

Originally broadcasted on Wednesday 14th October 2026, 12:30

How Enova Redefined Automation and Flexibility, Empowering Strategic Analysts to do more
Join Enova’s Jodi Maffitt and QStory's Barry Jones, to discover how replacing manual WFM processes with QStory's real-time automation empowered agents with schedule autonomy, eliminated planner burnout, and delivered real operational efficiency. Learn how Enova transformed daily workflows, plus get an exclusive sneak peek at next-generation tools shaping the future of contact centre agility.

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Categories: Library, Planning & Resourcing, 2026 #RaisingStandards Virtual On-demand

Positive Tension Keynote

Positive Tension Keynote

Originally broadcasted on Wednesday 14th October 2026, 10:30

Positive tension is the hidden engine of high‑performing teams, and this session allows you to understand how you can utilise this tension effectively in teams/operations and organisations. Drawing on Kate Manton’s global leadership and operations background, we will explore how differences in thinking aren’t conflicts to avoid but the gap that drives better teamwork, decisions, stronger collaboration, and smarter customer operations. 
 

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Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Learning & Development, 2026 #RaisingStandards Virtual On-demand

Planning Keynote

Planning Keynote

Originally broadcasted on Wednesday 14th October 2026, 09:30

Best-in-Class Planning: From Best Practice to Better Decisions
The pace of change in customer operations has never been greater. AI, automation, flexible working and rising customer expectations are changing how organisations plan, allocate resources and make operational decisions. Drawing on the latest Standards Benchmarking Assessments, this keynote explores what genuinely differentiates best-in-class planning teams from the rest. 
 

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Categories: Library, Planning & Resourcing, 2026 #RaisingStandards Virtual On-demand