2023 Planning Awards: Introducing planning at the Department for Education

2023 Planning Awards: Introducing planning at the Department for Education
This team now manage and prepare for customer contacts, especially for peak, which now plays out more like a normal week. Resource intensive reporting has been eliminated, with one version of the truth well established. They are better equipped and prepared, with far less pressure on team members and improved engagement as a result.

2023 Planning Awards: Putting nurses at the heart of resource planning at Fresenius Kabi

2023 Planning Awards: Putting nurses at the heart of resource planning at Fresenius Kabi
The Day in the Life programme has helped nurses and planners understand each other’s challenges, so they work much closer together. A single resource model now works across all areas of this field operation. Improved engagement and better process have led to operational improvement, ensuring that all patients are visited in a timely manner.

2023 Planning Awards: Lucy Clucas at North West Ambulance Service

2023 Planning Awards: Lucy Clucas at North West Ambulance Service wants to inspire others to take the leap of faith in their ability, to expand their knowledge and have the confidence to bring new ideas to improve understanding between planning and operations.

2023 Planning Awards: Tom Hammond at Aviva

2023 Planning Awards: Tom Hammond at Aviva devised an Allocation Framework that works as a structure for all the transformation modelling he has undertaken. The framework has really improved messaging with key stakeholders who may not be data orientated.

2023 Planning Awards: John Huxtuble at Shared Services

2023 Planning Awards: John Huxtuble at Shared Services took his team on a journey of building trust with operations and personal development leading to more confidence and the opportunity for promotions.

2023 Planning Awards: Frazer McCormack at VitalityHealth

2023 Planning Awards: Frazer McCormack at VitalityHealth is the go-to person for all projects delivering large and small improvements that have benefited the business and customers.

2023 Planning Awards: Steve Neale at Aviva

2023 Planning Awards: Steve Neale at Aviva is determined not to accept that just because something has been done one way, that is the only way. He is always looking for new methodology and improvements and always looking to continuously improve.

2023 Planning Awards: Rapha Nixon at Lifeplus

2023 Planning Awards: Rapha Nixon at Lifeplus has been making extensive efforts to connect to other areas of his organisation and seeking out areas of expertise and seeing how they can help him in his role and how he can support them toimprove deliverables.

2023 Planning Awards: Kevin Wright at Ocado

2023 Planning Awards: Kevin Wright at Ocado embraced the opportunity to develop and learn new skills and brought operations on the journey with him leading to better understanding and communication.

2023 Planning Awards: David Tattum at RSA

2023 Planning Awards: David Tattum at RSA has quickly become trusted by his stakeholders due to the fact he is willing to grasp opportunities and have honest conversations.

2023 Planning Awards: Arun Ajj at Firstsource

2023 Planning Awards: Arun Ajj at Firstsource has delivered cost reduction for two client accounts which was achieved through efficient capacity planning and monitoring of shrinkage & attrition trends.

2023 Planning Awards: Loz Beck at Monzo Bank

2023 Planning Awards: Loz Beck at Monzo Bank has established the team and gained trust with stakeholders, building better peer relationships and operational engagement improvement. Her team have bridged their knowledge gaps from start-up practices and processes to best practice and beyond.

2023 Planning Awards: Darren Harvey at Firstsource

2023 Planning Awards: Darren Harvey at Firstsource works on very varied accounts but always looks to deliver proactive plans to improve performance across these clients. He has worked closely with them to improve efficiencies and standardised reporting which has delivered significant savings.

2023 Planning Awards: Ajay Kothiya at Firstsource

2023 Planning Awards: Ajay Kothiya at Firstsource has created visibility on weekly hiring capability & governance and improved co-ordination between Operations & Planning teams whilst always trying to compromise and deliver win/win solutions for his stakeholders.

2023 Planning Awards: Jonathan O’Connor at Tructyre

2023 Planning Awards: Jonathan O’Connor at Tructyre has led the installation of WFM into a business that never had it, engaging stakeholders and improving processes to bring better outcomes for customers and colleagues.

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