Upcoming Webinars

These webinars are hosted by The Forum or in association with our partners. Register for the upcoming webinars below. New webinars will be added here as they are added to the calendar.

Catch up with past webinars.

By registering for a partner webinar you are consenting to sharing your information with them. If you do not receive joining instructions for a webinar please email events@theforum.social.

Free Webinar: Learning from the 2022 Finalists

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Free Webinar: Learning from the 2022 Finalists
Learning from others is at the centre of our ethos. Each year our members share their stories across Planning, Insight, Quality, Knowledge Management, Partnership and Innovation. Learning how other approach challenges along with the solution they choose, as well as don’t choose helps us to make better decision and less mistakes. This webinar will:
 - Showcase the winners from the 2022 Awards and identify key trends and challenges
 - Help you to become more effective in your role
 - Learn how to access over 100 inspiring case studies
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Categories: Case Studies Recording, On-Demand Webinar Recording, Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Learning & Development, Digital & Omni-Channel, Awards Case Studies

Learning from the 2023 Awards

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Learning from the 2023 Awards

The Forum is always looking for new and inspirational examples of organisations, teams and people raising standards and this year’s awards again demonstrated best-in-class examples of organisation innovation & transformation. This webinar will help you to learn more about the awards programme, including how to access the 68-short-listed finalists stories and hearing from the judges who supported the programme. As a learning organisation our responsibility is to make learning easy for you, and these award case studies provide practical ideas and solutions alongside their inspiring stories.
 
The 2024 Awards submission is open now, so why not get involved? Hear from this years participants on what it is like to be a finalist and what is involved in the process, alongside hearing what its like to be a judge.

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Categories: On-Demand Webinar Recording, Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Digital & Omni-Channel, Awards Case Studies

Enhancing Efficiency and Engagement across 169 Branches at Bank of Ireland

2024 Innovation & Transformation Awards

Enhancing Efficiency and Engagement across 169 Branches at Bank of Ireland
Bank of Ireland has embarked on a transformative journey aimed at enhancing efficiency, transparency, and employee engagement across its branch network. Through the implementation of new systems and working practices, the bank is not only streamlining operations but also fostering a culture of collaboration and continuous improvement.
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Categories: Library, Planning & Resourcing, Back Office & Beyond The Contact Centre, Awards Case Studies

Inspiring Personal and Professional Development at eBay

2024 Innovation & Transformation Awards

Inspiring Personal and Professional Development at eBay
Learn how eBay are nurturing personal and professional growth within the team, underlining the organisation’s commitment to continuous improvement and talent development. By prioritising personal and professional growth, eBay is poised to unlock the full potential of its workforce, driving sustained success and organisational resilience in the ever-evolving business landscape.
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Categories: Library, Planning & Resourcing, Operational Improvement, Strategy & Leadership, Learning & Development, Awards Case Studies

Firstflex: Collaborative Problem-Solving at Firstsource

2024 Innovation & Transformation Awards

Firstflex: Collaborative Problem-Solving at Firstsource
Innovation isn’t just about groundbreaking ideas; it’s about promoting a culture where every voice is heard, and every challenge is met with collaborative solutions. Firstflex illustrates how it allows team members to engage in various projects based on their interests. Learn how Firstsource developed their own technology in pursuit of sustainability, underscoring the team’s commitment to fostering innovation from within.
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Categories: Library, Planning & Resourcing, Strategy & Leadership, Learning & Development, Awards Case Studies

Firstlink: Transforming Operations at Firstsource

2024 Innovation & Transformation Awards

Firstlink: Transforming Operations at Firstsource
This platform, a brainchild of collaborative efforts between the development team and operational stakeholders, has revolutionised the way business is conducted, ushering in a new era of efficiency, connectivity, and streamlined operations. The adoption of Firstlink has heralded a new dawn for the organisation, propelling it towards greater efficiency, connectivity, and operational excellence.
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Categories: Library, Planning & Resourcing, Operational Improvement, Learning & Development, Awards Case Studies

Empowering Workforce Through Employee Flexibility at hgs

2024 Innovation & Transformation Awards

Empowering Workforce Through Employee Flexibility at hgs
Creating flexibility and improving work-life-balance is at the heart of this case study. The Planning team have embraced technology to support the  digital first strategy by utilising key features to provide greater flexibility for its people. Empowering people, allowing them to have more control over the working schedules and breaks has also meant removing unnecessary communication and manual tasks, to free the Planning team to add more value.
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Categories: Library, Planning & Resourcing, Digital & Omni-Channel, Awards Case Studies

Navigating Operational Challenges with Data driven decision-making at Hiscox

2024 Innovation & Transformation Awards

Navigating Operational Challenges with Data driven decision-making at Hiscox
A cultural transformation built on visibility and transparency of data and how this is used to drive better decisions. Trust has been built in understanding and using the data to change the decision-making dynamic. Confidence with data has improved the understanding of customer and colleague behaviour. This case study demonstrates the transformative power of data-driven decision-making and strategic evolution in driving operational excellence.
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Categories: Library, Planning & Resourcing, Data, Analytics & Insight, Awards Case Studies

Driving global standardisation & the power of effective communication at indeed

2024 Innovation & Transformation Awards

Driving global standardisation & the power of effective communication at indeed
The integration of the WFM team into operations was hailed as a game changer with tangible value, from strategic support to operational efficiency gains. The transformative power of consistent messaging, stakeholder support, and a clear plan for the future emerged as catalysts for success. By leveraging ‘playbook’ meetings to align resources with forecasted service levels, the team maintained stellar performance amidst challenges.
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Categories: Library, Planning & Resourcing, Strategy & Leadership, Awards Case Studies

Enhancing Operational Efficiency at Leeds Bradford Airport

2024 Innovation & Transformation Awards

Enhancing Operational Efficiency at Leeds Bradford Airport
In a bid to bolster operational efficiency and foster employee engagement, Leeds Bradford Airport undertook a transformative journey built on core planning principles and operational effectiveness. Through candid discussions and strategic foresight, the team navigated challenges and harnessed opportunities, heralding a new era of organisational resilience and employee empowerment.
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Categories: Library, Planning & Resourcing, Strategy & Leadership, Back Office & Beyond The Contact Centre, Awards Case Studies

Shift Pattern Design Framework at Lloyds Banking Group

2024 Innovation & Transformation Awards

Shift Pattern Design Framework at Lloyds Banking Group
Implementing a shift review program in a large organisation comes with its own set of challenges, from negotiating with unions to designing fair shift patterns. Flexibility, effective communication, and a focus on employee satisfaction are key elements in navigating these challenges successfully. By learning from experiences and adapting strategies, Lloyds have demonstrated how to create a shift systems that meets both operational and employee needs effectively.
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Categories: Library, Planning & Resourcing, Awards Case Studies

Empowering Teams through Innovative Workforce Management at Motorway

2024 Innovation & Transformation Awards

Empowering Teams through Innovative Workforce Management at Motorway
The implementation of the workforce management tool exemplifies Motorway’s commitment to innovation and employee empowerment. Through effective communication, strategic planning, and a flexible approach to change, the team successfully navigated through challenges, ultimately enhancing operational efficiency and fostering a work environment conducive to growth and success.
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Categories: Library, Planning & Resourcing, Operational Improvement, Strategy & Leadership, Awards Case Studies

Operational Excellence at Novuna

2024 Innovation & Transformation Awards

Operational Excellence at Novuna
Novuna exemplified the importance of effective team integration and operational efficiency in driving organisational success. Through collaborative efforts, transparent communication, and a commitment to continuous improvement, organisations can navigate challenges and seize opportunities in today’s ever-evolving business landscape.
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Categories: Library, Planning & Resourcing, Operational Improvement, Awards Case Studies

Business Evolution at OVO Energy

2024 Innovation & Transformation Awards

Business Evolution at OVO Energy
OVO Energy epitomised the intricate balance between innovation and transformation, underscored by the team’s dedication to strategic planning, technological advancement, and people-centric growth. The journey towards staying competitive requires strategic planning, agile processes, and a people-centric approach. This case study provides the essence of this journey, highlighting the challenges, strategies, and future vision of a dynamic team.
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Categories: Library, Planning & Resourcing, Strategy & Leadership, Awards Case Studies

Driving Operational Excellence at TSB

2024 Innovation & Transformation Awards

Driving Operational Excellence at TSB
The TSB Planning team have demonstrated the importance of collaboration, skill development, and innovative tools in driving operational excellence within organisations. By creating a culture of open communication, embracing upskilling initiatives, and leveraging data-driven insights, teams can enhance performance, drive innovation, and achieve sustainable growth. This transformation has seen the adoption of Power BI and the transition from using excel spreadsheets to the implementation of a real-time alert system.
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Categories: Library, Planning & Resourcing, Data, Analytics & Insight, Strategy & Leadership, Awards Case Studies

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