Operational Team Leader & Manager Learning Programme

The aim of this learning programme is to support the operational Team Leaders and Managers understand the key dynamic of operational effectiveness and basic planning principles. Focusing on the “Power of 1 & The Shrinkage Wheel”, the difference each person can make to the achievement of organisational objectives, customer outcomes and colleague experience through effective influencing skills. The programme is designed around on-demand virtual learning modules, which can be interacted with over the duration of the programme. To further embed the learning, support sharing of ideas and promote a transformation of understanding - optional virtual tutorial workshops with The Forum specialist team can be added. Prices start at £75 per person.

On successful completion of this programme delegates will become Professionally Accredited at the Foundation Level.

Published on 21 October 2020

Llaura Hughes

This is Llaura’s second year as a Judge. She has worked for Motability Operations since October 2016 and has over 18 years’ experience within the financial services sector and 14 years as a Learning & Development professional. She is an accredited specialist professional in quality and customer experience and supports The Forum’s Knowledge Management network group. In 2021 her team of communication specialists won a Forum Award for Sustainable Team and they are responsible for knowledge management within the organisation via an internal facing virtual agent “Ask Mo”, which has also won a Forum award.