Operational Team Leader & Manager Learning Programme

The aim of this learning programme is to support the operational Team Leaders and Managers understand the key dynamic of operational effectiveness and basic planning principles. Focusing on the “Power of 1 & The Shrinkage Wheel”, the difference each person can make to the achievement of organisational objectives, customer outcomes and colleague experience through effective influencing skills. The programme is designed around on-demand virtual learning modules, which can be interacted with over the duration of the programme. To further embed the learning, support sharing of ideas and promote a transformation of understanding - optional virtual tutorial workshops with The Forum specialist team can be added. Prices start at £75 per person.

On successful completion of this programme delegates will become Professionally Accredited at the Foundation Level.

Published on 16 June 2022

Introduction to Shrinkage

Hosted by Phil Anderson

Shrinkage understanding & Management is crucial for Effective people planning. Often misunderstood and mismanaged, shrinkage can end up being viewed as a negative cost. This module will help you to:

- Learn the critical factors of shrinkage management and the pitfalls to avoid
- Improve your on-the-day decision making and see the result for your customers and colleagues
- See the value of managing shrinkage and the return in investment that it can bring to your business