Operational Team Leader & Manager Learning Programme

The aim of this learning programme is to support the operational Team Leaders and Managers understand the key dynamic of operational effectiveness and basic planning principles. Focusing on the “Power of 1 & The Shrinkage Wheel”, the difference each person can make to the achievement of organisational objectives, customer outcomes and colleague experience through effective influencing skills. The programme is designed around on-demand virtual learning modules, which can be interacted with over the duration of the programme. To further embed the learning, support sharing of ideas and promote a transformation of understanding - optional virtual tutorial workshops with The Forum specialist team can be added. Prices start at £75 per person.

 
On successful completion of this programme delegates will become Professionally Accredited at the Foundation Level. 

Adrian Hawes

Director

Select Planning

Mike Migliore

Managing Director - Lifetime Value

The Modular Analytics Co.

Mark Billingham

Group Customer Operations Director & COO

The Very Group

Keir Greenwood

VP & General Manager Customer Success

Arise

David Preece

Head of Programme Delivery

The Forum

Michelle Gough

Senior Planning Manager

Yorkshire Ambulance Service

Dave Vernon

Principal Solutions Consultant

Aspect

Chris Rainsforth

Head of Operational Mgt Best Practice

Verint

Huw Jones

Manager, Solutions Consulting

Verint

George Hartshorn

Chief Information Officer 

The Modular Analytics Co.

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