Benefit from face-to-face interaction on these one-day workshops, which include a free group mentoring call after 6-10 weeks. Often run in-house, some are scheduled as public courses, like Telling a Story with Numbers.
Before setting targets and goals it is important that these are aligned to strategies that support your organisational goals. In this module; - Understand your organisational goals - See how to balance your strategies - Learn how to align the right metrics and targets to your strategies
Categories: Capacity Planning Modules, Forecasting & Analysis Modules, Scheduling & Wellbeing Modules, MI & Insight Modules, Impactful Professional Modules, Real Time & Operational Effectiveness Modules, Strategy Analyst Modules
Daily Real Time tasks work best when they are fully aligned to overarching business goals and objectives. If they are not, the result in wasted effort and add no value. - Learn how to identify the strategy of your business - Understand the language of engagement and the benefit of strategic communication - See how volatile businesses use Playbooks to their advantage
Categories: Real Time & Operational Effectiveness Modules, Strategy Analyst Modules
As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.
On-demand modules
We have a wide range of virtual modules that you can view at your own pace.
Covid-19 Webinar Series 2
You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.
National Conferences 2021w/c 1st November Virtually and 9th November face-to-face Annual conferences dedicated to the needs of their communities.
Customer Strategy & Planning 2021Catch up on the highlights Learn first-hand from practitioners and business leaders who are delivering successful change.
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