On-Demand Webinars

Catch up with past Partner Webinars here. These are free to watch and do not count towards your membership.
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You can book for upcoming webinars here.

Free Webinar: Best Practice Guide Review

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Let’s focus on the opportunity we have, as professionals, to drive improvement, whether in Planning, Insight or Customer Experience. Published earlier this year the 2022 Best Practice guide continues to be the Knowledge Management of thought leadership for the industry. This webinar will:
- Introduce you to the key themes and trends to help you to be prepared for anything
- Hear from members as they describe what they’ve learned form this year guide
- Learn how to access a goldmine of content and be confident to succeed

Free Webinar: Learning from the Finalists

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Learning from others is at the centre of our ethos. Each year our members share their stories across Planning, Insight, Quality, Knowledge Management, Partnership and Innovation. Learning how other approach challenges along with the solution they choose, as well as don’t choose helps us to make better decision and less mistakes. This webinar will:
- Showcase the winners from the 2022 Awards and identify key trends and challenges
- Help you to become more effective in your role
- Learn how to access over 100 inspiring case studies

Free Webinar: The Agents' Voice - hear what they have to say

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Research findings that will surprise you

QStory will share with you recently conducted research with Contact Centre agents to understand what really drives them, why they move jobs, what makes them happy, what they think makes the customer happy and why they want to stay with their employer.

Join QStory's COO Fiona Coleman and Customer Success Manager, Tony D'Cruze are joined by Marcus Hickman from Davies Hickman and special guest Martin Teasdale.