Scheduling & Wellbeing Modules

Scheduling is much more than creating shifts, so we have designed a series of webinars to explore the opportunities in developing the right flexibility strategy for your business.

How to drive engagement though shift review

Hosted on 8th March 2019 By Leigh McIlwaine

Shift reviews deliver many benefits to many areas of the business
- Performance - Improved customer experience
- Attrition, Absence - Reduced stress of busy peaks and boredom of quiet times
- Employee Engagement - Flexibility to meet lifestyles of your teams

Understand the key principles which will drive engagement across your organisation, face the fear of shift patterns and bring a united, collaborative approach to making change possible

Introduction to Scheduling (with lessons from the best in class)

Hosted on 15th February 2019 By Phil Anderson

This module provides an introductory understanding of:
- the fundamental inputs and outputs of the scheduling processes.
- the role of scheduling within the planning cycle
- the characteristics of best in class scheduling teams as evidenced through The Forum's standards benchmarking programme

Measures of Success for Scheduling

Hosted on 15th January 2019 By Phil Anderson

Scheduling is much more than creating shifts and therefore the success criteria for shift design is much more than schedule fit. This module will explore the key responsibilities of a scheduler and how a holistic view is required to set measures of success. Learning outcomes include:
- What does good look like? Understand the importance of scheduling and the key responsibilities, including key characteristics of good and bad schedules.
- Define your purpose. Understand how schedules support your business strategy and its importance to customer and employee satisfaction
- Schedule fit & other measures. Introduction to different ways of measuring scheduling fit and how these can be incorporated into a more holistic framework of success measures.