Operational Effectiveness & Real-Time Modules

Develop a deep understanding of Real-Time and establish key operating principles to be better prepared prior to the day, more effective on-the-day and capture understanding and learning.

Published on 08 March 2022

Free Webinar: How NatWest has transformed contact centre productivity & adherence whilst improving colleague engagement at scale with QStory

8th March 2022, 12pm

Event date: 08/03/2022 12:00 - 13:00 Export event

NatWest has been live with QStory, the pioneers of intraday automation for 12 months. The initial roll out was to 2,500 agents in Customer Contact. Other departments rapidly came on board, taking the total deployment to 4,000 agents.

Hear how this implementation has helped to;
- Deliver the NatWest colleague agenda and associated cultural change
- Enable the reinvestment of time back into agent professional development and engagement
- Transform productivity and schedule adherence