Learn how to act like the professional you are and develop key influencing and communication skills, with the confidence to move you from job to career.
This module provides an introductory understanding of: - the fundamental inputs and outputs of Real-Time processes. - the role of Real-Time Planning within the planning cycle - the characteristics of best in class Real-Time teams as evidenced through The Forum's standards benchmarking programme
Categories: Operational Effectiveness Recording, HMCTS Modules
Daily Real Time tasks work best when they are fully aligned to overarching business goals and objectives. If they are not, the result in wasted effort and add no value. - Learn how to identify the strategy of your business - Understand the language of engagement and the benefit of strategic communication - See how volatile businesses use Playbooks to their advantage
Categories: Operational Effectiveness Recording, Strategy Analyst Recording, HMCTS Modules
Develop a deeper understanding of your supply and demand intraday profiles to understand how much flexibility you have and need. - Understand how to measure the variability of intraday profiles - Learn how to create triggers for action to flex your staff - Improve your operational readiness to become more effective
Categories: Operational Effectiveness Recording, Real-Time Service Delivery Team, HMCTS Modules
A chance to practice assessing the predictability of events through a classic exercise from The Forum to help you hone your skills in forecasting ad hoc events.
Categories: Forecasting & Analysis Recording, Scheduling & Wellbeing Recording, Operational Effectiveness Recording, HMCTS Modules
Learn the role planning plays in implementing your strategic objectives. Understand the importance of your role and how you can help others. - Understand how the strategic objective is implemented into a forecasting, scheduling and real-time plan. - Learn about the importance of effective data checkpoints, change governance and hand-overs - Play a part in driving continuous improvement and become the nerve-centre of the business
Categories: Capacity Planning Recording, Forecasting & Analysis Recording, Scheduling & Wellbeing Recording, Impactful Professional Recording, Operational Effectiveness Recording, Strategy Analyst Recording, BT-EE Webinars, Real-Time Service Delivery Team, HMCTS Modules, HMCTS Forecasting Insight Modules, Student Loans Modules
Drive decisions and continuous improvement by building effectives RAG status trigger for actions, which engage the operation and improve performance. This module follows the “Using RAG models to take action”. - Learn how to set appropriate thresholds for in-day reporting - Understand different ways of engaging the operation - Create a learning mechanism to drive continuous improvement
Drive decisions and continuous improvement by building effective RAG status trigger for actions, which engage the operation and improve performance. This module follows the “Using RAG models to take action”.
- Learn how to set appropriate thresholds for in-day reporting - Understand different ways of engaging the operation - Create a learning mechanism to drive continuous improvement
Categories: The Professional Planning Forum, Operational Effectiveness Recording, HMCTS Modules
Understand how to create the right measures to track and develop your real time effectiveness. Learn how to create the right process, aligned to your strategy and how to take a holistic view when setting measures of success. Learning outcomes include: - What does good look like? Explore the key characteristics of an ideal real time function and key considerations to develop understanding and learning. - Define your purpose. Understand how real-time planning can support your business strategy and impact it can have on customers and colleagues. - Creating the right measures. Understand different perspectives and develop a holistic framework of success measures