Put customer experience at the heart of a positive performance and development culture for colleagues and learn new approaches to driving improvement in your role. This course is for professionals, who want to make a tangible difference over the coming year, by changing or establishing robust frameworks for quality and improvement, based on proven methods.

• Kick off with a virtual learning week, with the option to watch some pre-recorded videos in advance, to spread the workload.  
• For the following months, you dig deeper, with our online learning modules and dedicated tutors for every cohort.
• Gain professional accreditation and a completion certificate at the end of the programme.
• All at the standard price of just £1,295+VAT per person - to support you in making change happen in your workplace. 

Assisted Learning Pathway

• Kick off with a virtual learning week, 1-2 hours each day.  
• For the following months, you dig deeper, opting in to as much support as you require: specialist online learning modules, videos or case studies and discussion, with dedicated tutors for every cohort.
• Join us for final workshop at the pathway end, where you come together as a group for further training, to crystallise your new network and plan the next stage of your development journey.
• Gain accreditation and a certificate at the end of the programme, if you opt in to the full programme of learning, with a Certificate of Commendation for those who achieve outstanding results!
• All at the standard price of just £1,295+VAT per person - to support you in making change happen in your workplace. 

Through the programme, you will:

• Learn how to put customer experience and quality at the heart of your operating model & culture.
• Understand how a fit-for-purpose monitoring & prioritisation framework can drive improvement and be able to apply this in your work.
• Learn how to drive powerful improvement, using data and feedback, for service recovery, process improvement and behavioural change.
• See what best practice looks like, with insight from practical examples, emerging trends and top tips, seeing how to avoid key pitfalls.