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Published on 05 July 2022

2022 Innovation & Transformation Awards: BT-EE-Plusnet Customer Live Case Study

Held on 5th July 2022

Event date: 05/07/2022 13:00 - 15:30 Export event

A journey of transformation in customer experience

Massive transformation has been achieved across the BT estate, not just contact channels, using Brand & Transactional NPS data to build momentum in fixing what matters to customers, often small problems as well as bigger issues.

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Categories: Library, Awards Case Studies, 2022 Live Case Studies

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