Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

The Scientific Method

Shaping the Future the 4 Stages of Insight

Analysts as Improvement Champions

Adding Value as Insight Analysts

Box Set: How to drive improvement with Data & Insight Confirmation

Box Set: Driving improvement with Data & Insight

Watch at your own pace

Description: These modules explore the role of insight analysts, and the scientific method, in shaping decisions, generating measurable improvement, and engaging key stakeholders. The modules include practical exercises to help you identify gaps and opportunity in your current approaches.

Introduction to Shrinkage (TL)

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