Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

Real-time Effectiveness & Tactical Planning Assisted Learning Pathway

Virtual Learning

Learn how to determine the optimal approach and build an operational playbook, in order to improve your Real-Time function and tactical planning framework.

After this course, you will understand;

- The role of Real-Time and how to add most value as analysts
- The predictability/impact of events. How to set effective triggers and actions
- How to analyse your flexibility demands and manage shrinkage