Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

Planning & Insight in the Back Office Assisted Learning Pathway

Virtual Learning

Learn how to apply the whole planning cycle, from capacity to scheduling & real time, with the chance to explore further your role and where it fits in.

After this session, you will understand;

- The key elements of capacity plans and backlog management
- How to set up effective data, reporting & comms plans
- Crucial elements of a good plan and their impacts, including shrinkage, models & forecasting