Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

Best Practice in Planning Assisted Learning Pathway

Virtual Learning

Learn how to apply the whole planning cycle, from capacity to scheduling & real-time, with the chance to explore further your role and where it fits in.

After this course, you will;

- See how each planning stage impacts others
- Explore the importance of handoffs and the data journey
- Understand the importance of shrinkage and forecasting in maintaining an effective plan