2025 Best Practice Guide
Raising Standards

Learning Academy On-Demand Modules

Over 100 modules of learning form the backbone of our academy, allowing you to focus on what is most relevant and important. Join the courses as online modules for just £65pp and pace yourself, to build a development plan for the year that is bespoke to your needs. If you have interest in a specific category click on the link below any module to see more in that topic.

David Bruce

David Bruce

Business Consultant (Data Science)
 

Richard Laidlaw

Richard Laidlaw

Head of Planning, MI & Change

Sainsbury’s Bank & Argos Financial Services

Michelle Gough

Michelle Gough

Head of Capacity Planning & Scheduling

Yorkshire Ambulance Service

Kevin Richardson

Kevin Richardson

Business Innovation & Customer Experience Lead

NHS Business Services Authority

Jacqueline Spencer

Jacqueline Spencer

Vendor Relationship Manager

Worldpay from FIS

Angela McCarthy

Angela McCarthy

Enterprise Planning Lead

Three Ireland

Fola Olafare

Fola Olafare

Contact Centre Manager

Transport for London

Gillian Stevenson

Gillian Stevenson

Head of Home Service Planning

Sky PLC

Jas Thiara

Jas Thiara

Head of Group Workforce Planning & Optimisation

Severn Trent Water

Diane Norton

Diane Norton

Forecasting & Capacity Manager

RSA

Craig Ide

Craig Ide

Head of Business Planning

Legal & General

Zoff Makda

Zoff Makda

Head of Operational Resource Planning

Legal & General

Michelle Ansell

Michelle Ansell

Managing Partner

Douglas Jackson

Kirsty Ringer

Kirsty Ringer

Senior Quality Control Manager

Zopa Ltd

Simon Evans

Simon Evans

Business Performance Director

VitalityHealth

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