Capacity Planning Modules

Learn how capacity models fit into the planning cycle and how this helps influence budget decisions and support implementation of strategy by linking commercial plans to resourcing.

Published on 29 July 2025

2025 Best Practice Showcase: Partnership Principles

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Event date: 29/07/2025 12:00 - 13:00 Export event

The best partnerships don’t just happen, they are built on trust, shared goals, and a commitment to making things work. Join us to hear a range of inspiring and educational stories from our Partnership Awards which cover a wide range of areas including, chatbots, robot workers, employee engagement platforms and technology stack transformations.

We will be highlighting the key learnings from the following case studies:

FourNet & Newcastle City Council
Centrical & Capita
DLP & emovis
SVL & Trainline
Robiquity, UiPath & Aldermore Bank
Firstsource & OVO
Content Guru & Wheatley Group

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Categories: On-Demand Webinar Recording, Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Learning & Development, Digital & Omni-Channel, 2025 Summer BPS Virtual

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