MINNEAPOLIS – 5th March 2024 – Calabrio, the workforce performance company, announced today that it has launched Calabrio GovSuite, a Federal Risk and Authorization Management Program (FedRAMP®) Moderate authorised cloud contact centre solution. U.S. federal government agencies and departments are now able to adopt and use Calabrio GovSuite, providing public sector organisations with secure, easy-to-use, and scalable contact centre software that allows them to:
- Simplify compliance with comprehensive Interaction Recording
- Modernise and optimise Workforce Management (WFM) and Quality Management processes
- Use advanced analytics to unlock the true voice of the citizen while refining agent skillsets
- Save valuable IT time, budget, and resources with an intuitive, cloud-based platform that’s easy to use and maintain.
“For decades, our cloud solutions have enriched high-quality customer journeys and transformed how organisations manage contact centre workforce performance,” said Raj Shankar, VP of Product Management, Calabrio. “As software regulations and security measures evolve, Calabrio continues to ensure the highest standards are met so our customers can pursue their digital transformation with confidence, backed by innovative, secure technology that helps address their most complex challenges.”
“We are thrilled to add Calabrio GovSuite to our GovPoint© Cloud Services (GCS) offering,” said Jeff Willis, Chief Information Officer, MIS Sciences. “GovPoint Cloud Services is a cloud environment with a FedRAMP JAB Moderate authorization for IaaS, PaaS, and SaaS, and we are excited to have Calabrio GovSuite as part of our technology offering.”
“This is a significant achievement for Calabrio,” said Joel Martins, Interim CEO and Chief Technology Officer, Calabrio. “Security for our customers has always been a top priority for Calabrio and this FedRAMP milestone is another third-party validation attesting to our commitment to security.”
https://www.calabrio.com/products/fedramp/
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About Calabrio
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, Calabrio GovSuite helps enrich and understand human interactions, empowering your contact center to quickly adapt to evolving citizen demands. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, and automated workforce management. Only Calabrio GovSuite unites workforce optimization (WFO), agent engagement, and business intelligence solutions in the cloud to deliver exceptional citizen experiences.
About MIS Sciences Corporation
Since 1996, MIS Sciences Corporation has been providing cloud services, sustainability services, professional services, application development, managed hosting, disaster recovery, and messaging services to Government agencies and to all sizes of businesses from start-ups to Fortune 500 companies. FedRAMP services are offered through GovPoint© Cloud Services a cloud environment with a FedRAMP JAB Moderate authorization for IaaS and PaaS.
About FedRAMP
The Federal Risk and Authorization Management Program (FedRAMP) is a government-wide program that provides a standardised approach to security assessment, authorization, and continuous monitoring for cloud products and services. The goals of FedRAMP are to accelerate the adoption of secure cloud solutions through reuse of assessments and authorizations, increase confidence in the security of cloud solutions, achieve consistent security authorizations using a baseline set of agreed upon standards for cloud solutions, ensure consistent application of existing security practices, increase confidence in security assessments and increase automation and near real-time data for continuous monitoring.