For effective quality and improvement we need review frameworks but these aren’t always as effective as they could be.  In this module we explore the principles that will allow you to design and use your frameworks to deliver real value.
 - Hear about the purpose of review frameworks and the value they can deliver.
 - See the different types of frameworks we need to deliver sustainable improvement
 - Learn from some of the most frequently asked questions from our members.

In this module we look at our Strategy Pyramid Model from the perspective of quality and improvement.    
 - Hear how to reduce conflicts within your organisation
 - See how to give focus where it matters
 - Learn how to deliver balanced and sustainable value and benefits that support your organisational strategies

Often facts and data will not get our message across. We need to understand our audience and use emotional engagement techniques to bring our insight to life. In this module we explore some simple emotional engagement techniques to make your communications, presentations and reports more meaningful. We also explore the power of stories in understanding our stakeholders and overcoming their fears and doubts.

Root cause analysis is a core skill for analysts and forecasters but is something that few of us do well.  If we want to predict or shape the future it is vital that we understand the past. In this webinar we will explore:

- Why do we need root cause analysis
- How do we ensure we are asking the right questions
- Common Mistakes
- Use of technology to support root cause analysis