Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards.

We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make.

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in.

Published on 12 February 2025

Raising Standards 2025

How do we know we are doing a good job? Knowing whether you’re doing a good job requires clearly defined goals, consistent evaluation and alignment with expectations. When we talk about Raising Standards, we are referring to defining and developing expectations and outputs. This helps us to structure our thinking in a forward direction that keeps improving.

25-years ago The Forum was formed to support contact centre professionals who were looking for validation, direction and a community of likeminded people. 25-years later we have established a vibrant community of best practice who are energised to learn, share and innovate. 25-years from now we want to remain a constant support system which evolves and disrupts thinking to keep raising standards.