Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards.

We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make.

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in.

Published on 04 May 2023

Free Webinar: Strength in Numbers – Best practice for your planning function! in partnership with CCMA Ireland

4th May 2023, 12pm

Event date: 04/05/2023 12:00 - 13:00 Export event

Join Phil Anderson and Dave Vernon, Directors at The Forum for a lively discussion about:-

Preference and choice, an introduction to our 8 key considerations for a workforce strategy
Forecasting and shaping the future, how to create a strategy which offers the flexibility and agility to respond to changes, known and unknown.
The value of shrinkage and the power of playbooks – how to be more forward thinking and engage with your stakeholders.

Interested to find out more – download our latest Best Practice Guide

The Forum
The Forum are passionate about raising standards in customer operations with a combined experience of over 100 years in the industry, our team of specialists are here to help, support and guide you as you navigate the changing expectations of your customers and your people.

Join this active community to get access to:

The largest library of Best Practice materials
Our industry leading virtual and in person conferences
Access to an extensive virtual Learning Academy of over 100 modules offering accredited training & development across Planning, Insight, and Quality roles.
The biggest range of virtual networking and specialist discussion groups covering every aspect of our industry.
Annual Awards programme
Standards benchmarking
LIVE Case Studies, Webinars and more!

If you work in Front or Back Office Planning, Insight, Quality or in a Leadership role we are here to support you…

Phil Anderson – Director, The Forum
Phil Anderson is Executive Director at The Forum leading our strategy of building a best practice community of professionals and raising standards in customer operations. Joining The Forum in late 2010, Phil has grown through a number of roles which have all be focused on the design, delivery and development of best practice.

Dave Vernon – Director, The Forum
An award-winning industry recognised expert with 20+ years’ experience in Contact Centre planning management holding senior planning positions at various blue chip companies and also working as a Principle Solution Consultant for a leading WFM supplier, Dave re-joined The Forum in 2021 as a Director having worked previously as Head of Membership.