Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

Free Webinar: How to Turn Customer Conversations into Actionable Insight in partnership with talkdesk

Published on 24 January 2023

Free Webinar: How to Turn Customer Conversations into Actionable Insight in partnership with talkdesk

Watch at your own pace

Event date: 24/01/2023 12:00 - 13:00 Export event

Great insights help brands to strengthen their customer experience and adapt to the needs of their customers. Companies need the right tools to capture more data from conversations since these are a great way to gather insights.
At this webinar you will learn:
 - The 4 attributes of useful conversational insights
 - How to get the data for conversational insights
 - How AI can analyse conversations at scale

You may be evaluating solutions for improving customer experience and contact centre performance. This whitepaper on "Great expectations: Satisfying the modern customer" and ebook "A guide to contact center benchmarking" may be of interest to you. These resources will provide you with valuable insights and can give you a preview of what Talkdesk can do for your company.
We understand that you may have specific requirements and Talkdesk would be happy to schedule a free demo and discuss how our solutions can meet your specific needs.

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