2025 Best Practice Guide
Raising Standards

Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

Data & AI: game-changing opportunities?

Published on 18 October 2023

Data & AI: game-changing opportunities?

The key emerging technologies for customer operations involve real-time AI Automation. This uses data in new ways. It creates new types of data. We saw the evidence in our earlier article on page 85.
Many benefits flow as a result of this. We can now create agile, data-driven operating models. And we can be faster in responding to changing requirements or new opportunities. So, what are these game changing opportunities? How do we realise this potential in data with AI and Automation? And what do we require to do this?

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This article was first published in the 2023 Best Practice Guide - Strength in Numbers: The Value of Community

To download a full digital copy of the Best Practice Guide, click here.

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Author: Leanne McNamee

Categories: Library, Data, Analytics & Insight

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