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Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

The Art of Storytelling

Phil Anderson, The Forum leads a brief keynote on “The Art of Storytelling” then a panel discussion where practical examples of understanding the difference you can make, and how to engage and influence others is discussed with some of this year’s judges and finalistsGraham Watson from Capita Regulated Services and Scott Budding from Calabrio.

Partnerships

Karl Fletcher, Novuna  brings to life their partnership with Verint around the benefits of a full WEM (Workforce Enterprise) solution.

Knowledge Sharing

Hear from Claire Boys-Layton from NFU Mutual on their award winning Engaging Knowledge Management journey. 

Forum Focus with Fournet

Achieving Big Gains in Customer Experience Without Big Budgets
Join Adam Clough from FourNet as he shares the story of how a major Central Government organisation transformed its contact centre performance through strategic Workforce Optimisation—without investing in new technology or increasing headcount.

Raising Standards

This is a chance to understand The AA’s award story in the round and the benefits this has delivered for customers, colleagues and the company.

Focus on the Customer

Hear Margot Vanwynendaele share the award-winning story from Trainline on how a new telephony system allows teams to focus on the customer.

Perfect Parnerships

 Centrical and Capita Customer Experience talk around what makes a “Perfect Partnership

2025 Innovation of the Year - Brightwell Pensions

Hear from the overall Innovation Award winner Brightwell Pensions.