Virtual Network Groups
Join our network groups to discuss your challenges and explore
new ideas with like-minded professionals.
Our Community of Members
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Professional Services & Consultancy
2023 Customer Strategy & Planning (Face-to-Face)
2023 Awards Celebration
2023 Customer Strategy & Planning (Virtual)
2023 Community Conference (Face-to-Face)
2024 Customer Strategy & Planning (Face-to-Face)
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Virtual Network Groups
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Best Practice Events & Live Case Studies
Assisted Learning Pathways
2023 Awards Celebration
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2020 Awards Winners & Finalists
Learning Academy Box Sets
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Join a dynamic growing network
Become a Supplier Member with The Forum
As champions of best practice and professional development, we are the ‘go-to place’ for innovation in customer operations. Supplier membership gains you access to get involved with our community of over 130 organisations benefitting from access to best practice, learning & development and benchmarking resources.
Access to all 4 Forums
Customer Strategy & Planning Conference (Delegate Places)
Community Conference (Delegate Places)
Webinar or Technology Showcase
Best Practice Guide Listing
Awards Celebration Event
Member Resource Portal Logins
Access to The Forum App*
*A one-off fee of £2.99 will be charged to the individual signing up to The Forum App (usually £2.99 a month/£35.88 per year) . This protects the APP from BOTS, Algorithms and Advertising and ensures a safe environment for the community. The individual user will then receive a voucher to make the APP free to them for the duration of your organisation’s membership.
Setting the benchmarks
Why The Forum?
Our members use The Forum for best practice events, networking, access to benchmark research and other online resources, expert advice and professional training. We exist to help members share best practice and establish recognised benchmarks that support professional standards of contribution. Members recognise the value of suppliers in our industry.
With a Supplier Membership, your organisation can be part of our dynamic growing network and to shape the future of the profession. Establish your brands ethos and solution capability whilst being seen as a valued knowledgeable resource within the community.
Conferences, exhibition & sponsorship -
Our two member conferences are a brilliant opportunity to network with members, meet existing customers and create relationships with prospects. Both conferences feature a popular and busy exhibition and networking area. Suppliers get the best value from attending conference sessions, hearing our member's challenges first-hand, and positioning themselves as experts in their field.
Technology Showcases -
These sessions are part of our virtual conference agendas, and offer a great opportunity to take 45 minutes to share knowledge and content with our members. Sessions are hosted by The Forum, and we offer guidance in topic selection to ensure that this is relevant and engaging for our members. This package includes pre-event promotion of your session, and post event delegate lists, and a recording of the session for your use which is also available to our members as part of a Technology Showcase box set.
Host a webinar with The Forum, on a topic of interest to the membership. The Forum have a great track record of running successful webinars which retain delegates from start to finish. This will be part of an engaging webinar programme for the year and is a good lead generation activity. The package includes pre-event promotion, post event registration list and a recording for your own use and on our website for on-demand viewing. These events are available to members and non-members of The Forum.
Attend our virtual networking events (we have over 15 specialist groups), hear about our member's challenges and successes, contribute to the discussion and build your personal network.
Leadership round tables -
This offers access to our small invite only Leadership Group, the group is kept deliberately small to allow us to facilitate deep discussions. Sponsors can participate as a delegate, meet new business leaders and gain great insight into our member's challenges and plans. Outputs can be used to write stand-alone articles; sponsors will be asked to contribute to and be given profile in these articles.
Best Practice Guide -
Published annually this guide is packed with case studies, research, thought leadership and supplier listings, this is the year-round resource that contains the jewels of the year’s best practice. Membership includes a quarter page listing in the supplier guide, with logo and contact details.
Join the community
If you would like to know more around supplier membership options or have an informal chat around joining The Forum please contact either:
– Engagement Manager
t: 07468 511 523
t: 07956 497 800