Strength in Numbers
The Value of Community
Download Best Practice Guide
Our Community of Members
Becoming a Member
Becoming a Supplier Member
Professional Services & Consultancy
2023 Community Conference (Virtual)
2023 Community Conference (In-Person)
2024 Customer Strategy & Planning (In-person)
Previous Virtual & Face-to-Face Conferences
Virtual Network Groups
Leadership Networking & Events
Assisted Learning Pathways
2023 Awards Winners & Finalists Videos
Past Winners & Finalists
2022 Awards Winners & Finalists Videos
2021 Awards Winners & Finalists Videos
2020 Awards Winners & Finalists Videos
Learning Academy Box Sets
Assisted Learning Pathways
COVID-19 Webinar Series
Best Practice Guides
On Demand Videos
The Forum App
Get in touch
Subscribe to News & Updates
The Forum Team
2023 Best Practice Programme
Join our innovative, welcoming and independent membership association. Our community of professionals is recognised as the go-to place for best practice in planning, analysis & quality in customer operations. Tailor your membership to meet your personal and business goals.
Our annual programme of activity combines the very
best of virtual
Our innovative, modular learning for all skill levels with over 140+ modules starting at just £45pp.
Validate your approach, create a roadmap for improvement & learn how other organisations work
We offer consultancy, training and discovery to provide a tailored solution to your problem
Membership Is Your Gateway To Our Professional Network
As champions of best practice and professional development, we are the ‘go-to place’ for innovation in customer operations. Membership gains you access to best practice, learning & development and benchmarking resources, with year round support.
Up skill your teams to engage their colleagues & stakeholders to better meet demands and deliver against vital organisational priorities. We can tailor our approach to suit your requirements.
Membership is your gateway to a community of professionals and provides access to The Forum’s programmes and services. Understand trends & developments across the industry, benchmark with your peers, dissect what it takes to implement award-winning innovation.
With a Supplier Membership, your organisation can be part of our dynamic growing network and to shape the future of the profession. Establish your brands ethos and solution capability whilst being seen as a valued knowledgeable resource within the community.
Join the community
If you would like to know more around membership options or have an informal chat around joining The Forum please contact either:
– Engagement Manager
t: 07746 929549
t: 07956 497 800