Getting involved

Learn more

Join our innovative, welcoming and independent membership association. Our community of professionals is recognised as the go-to place for best practice in planning, analysis & quality in customer operations. Tailor your membership to meet your personal and business goals.
Our annual programme of activity combines the very  
best of virtual 
and face-to-face
Learning Academy 
&  Individual 
Our innovative, modular learning for all skill levels with over 140+ modules starting at just £45pp.
Standards Benchmarking 
& Organisation 
Validate your approach, create a roadmap for improvement & learn how other organisations work
 Services & 
We offer consultancy, training and discovery to provide a tailored solution to your problem
Best Practice

Membership Is Your Gateway To Our Professional Network

As champions of best practice and professional development, we are the ‘go-to place’ for innovation in customer operations. Membership gains you access to best practice, learning & development and benchmarking resources, with year round support. 

Up skill your teams to engage their colleagues & stakeholders to better meet demands and deliver against vital organisational priorities. We can tailor our approach to suit your requirements.

Partner Membership

Membership is your gateway to a community of professionals and provides access to The Forum’s programmes and services. Understand trends & developments across the industry, benchmark with your peers, dissect what it takes to implement award-winning innovation. 

With a Partner Membership, your organisation can be part of our dynamic growing network and to shape the future of the profession. Establish your brands ethos and solution capability whilst being seen as a valued knowledgeable resource within the community.

Join the community

Join now

If you would like to know more around membership options or have an informal chat around joining The Forum please contact either:
Dave Vernon - Director of Membership & Best Practice
t: 07956 497 800


The Forum – Advice
t: 0333 123 5960