Are you a Director or Senior Leader? Join our regular forums to raise standards in customer operations together. The Forum hold events for leaders to network and hear from inspirational speakers through out the year.
Published on 24 September 2019
Join us for this unique opportunity to meet your leadership peers and gain the sharpness of vision required to move forward purposefully. Hear from and talk face-to-face with key players involved in strategic transformation at The Very Group, RSA and LV= all finalists in our 2020 Innovation Awards.
Today kicks off with powerful keynote speakers, followed by discussion on Customer Closeness. This is followed by presentations on planning, wellbeing and strategy and workshop discussions with your leadership peers.
Free to members of the Leadership Forum – use this form to book your place or request a place if you are not already a member.
Part of our 20th Anniversary best practice programme, we focus on the future direction of customer operations, planning & insight and customer experience. As we crystallise our knowledge of best practice and standards now, we can then look ahead to the challenges and changes we will face over the coming years. Uniquely, this strategic best practice day is the chance to bring your planning or analyst teams – and table discussions will be organised to allow sharing and learning with people in similar roles facing common challenges.
Organisations embracing Systems Thinking often see this as opposed to ‘planning’, but at LV= GI the resourcing team embraced it, to re-define planning and deliver on the ‘things that matter most’ to internal customers.
Discover how the Resource Planning team at RSA has sustained and continually developed their end-to-end planning and built credibility within the business. Significantly, recent developments include introducing Anaplan for strategic planning, linking planning and finance outputs to create a joined-up view of the customer operation and creating the level of skill needed to do more for the business with even less planning resource.
Innovation is vital with retail businesses facing unprecedented disruption. The new Customer Closeness Centre (CCC) puts this visibly at the heart of the business.
Author: Leanne McNamee
Categories: Leadership Forum
As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.
Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email firstname.lastname@example.org, call 0333 123 5960 or contact any of The Forum team.