Upcoming Leadership Events

Are you a Director or Senior Leader? Join our regular forums to raise standards in customer operations together. The Forum holds events for leaders to network and hear from inspirational speakers throughout the year.

Each session will be recorded, with an edited transcription published and shared around the wider group and community. Future sessions will develop previous discussions and bring in new questions. Each month a new article will be published designed to be built upon exploring new different, but connected, topics. This will lead to a comprehensive article reflecting the comments of all sessions. Each discussion group will be kept small, to give each attendee the opportunity to contribute and answer the key questions, whilst allowing time for the topic area to grow.

Leadership Forum

Published on 05 November 2019

Leadership Forum

Catch up with the Leadership Forum

The Future of Work: Join other leaders to network and enjoy inspirational speakers and discussion, starting with lunch at 12pm until 5pm. 

How are we placed to respond to the tide of changing demographics and transformed customer, colleague and business expectations? Marije Gould (VP at Verint) will be sharing research on the latest trends and leading discussion around the challenges of a multi-generation operation and the potential for technology-enabled transformation. 

How can we help our people rise to these challenges, empowered to deliver better results personally and for the business? Andy Gilbert, Founding Director of GO MAD thinking (“Go Make A Difference“) will give us the chance to experience and explore his acclaimed results framework. 

Catch up on what happened at the Leadership forum and National Conferences for Planning, Insight & Quality - by having a look at the presentation slides.


Andy Gilbert, MD of Go Mad Thinking

Our conference keynote speaker on Wednesday, he joins us today for a leadership discussion on ways that enable people to think more effectively in a world that is changing fast around us.  Andy is the developer of the acclaimed Go M.A.D. Results Framework & Thinking System used worldwide by major corporations and hundreds of thousands of people in over 40 countries. With over 20 years experience in studying peak performance and specifically how people think in a solution focused way when they "Go Make A Difference" in achieving goals and accelerate results, Andy is the author of over 20 books (including the best selling "Go MAD - The Art of Making A Difference", "Go MAD about Coaching" and over 200 audio/video programmes.

This Leadership Forum Is Sponsored By:

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