Upcoming Leadership Events

Are you a Director or Senior Leader? Join our regular forums to raise standards in customer operations together. The Forum hold events for leaders to network and hear from inspirational speakers through out the year.

Our face-to-face events have ben suspended until September. Join us then, or watch out for new virtual sessions. Meanwhile, take a look at our programme on Planning for Covid-19

Virtual Best Practice Day for Quality & Customer Experience

9th June 12:45-16:30

Join our free best practice day for members and others looking to keep up to date with the latest trends, learn about new approaches and network with professionals from other organisations or sectors. We will host this virtually on Zoom. 

This is the chance to meet and learn from all 6 finalists in the National Quality Best Practice Team Awards. Before the day, you get the chance to review short videos on YouTube, for all 6 teams. Then, on the day 
 - You get to talk to key players involved in making this happen, to draw out the learning and ask your own questions
 - We break into network groups, sharing experiences and digging deeper on key topics of interest 
 - We end the day by sharing key learning and learn about the issues we are working on, which can be the focus on future national networking events 

Virtual networking group for back office and processing operations

Thu 23rd July 13:30 – 15:00

This is  the change to meet others who are resource planning in these kind of operations, as part of our growing community of best practice, and explore new ideas with like-minded professionals.

 - How have your operations been impacted by COVID-19 and the lockdown?
 - How are you rising to the new challenges? How do we see the ‘new normal’ that may arise in the next phase?
 - Bring along other issues you would like to ask and we can discuss them or follow-up with more information after the group.

This is a free member event, but, if you are not yet a member, you are welcome too to this event.

This group follows our Virtual Site Visit on 25th June to see the transformation in the back office at Legal & General – come to both if you can!

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As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

Upcoming modules

We have a wide range of virtual modules coming up.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


Customer Strategy & Planning 2020
28th & 29th September 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

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