Are you a Director or Senior Leader? Join our regular forums to raise standards in customer operations together. The Forum holds events for leaders to network and hear from inspirational speakers throughout the year.

Each session will be recorded, with an edited transcription published and shared around the wider group and community. Future sessions will develop previous discussions and bring in new questions. Each month a new article will be published designed to be built upon exploring new different, but connected, topics. This will lead to a comprehensive article reflecting the comments of all sessions. Each discussion group will be kept small, to give each attendee the opportunity to contribute and answer the key questions, whilst allowing time for the topic area to grow.

Free Webinar - 2020 Vision: Crystallising your knowledge Launch

Hosted on 27th April 2020 by Phil Anderson and Paul Smedley

2020 is The Forum’s 20th year and this year we want to look back on our first 20-years and think ahead for the next 20-years. Our vision, back in 2000, was and remains to raise standards in customer operations helping to set standards across Planning, Insight and Quality. Now, having established communities of best practice we can continue to raise standards and prepare for the future.

This year’s theme refers to the clarity and sharpness of vision required to purposely move forward towards your targets, goals and dreams. Whilst recognising the benefit of our fluid thinking over the past 20-years to crystallise our knowledge of best practice and standards.

- “Purpose, Learning and Self-Awareness” Keynote from The Forum’s Phil Anderson
- 2020 Best Practice Guide launch and chapter review
- 2020 Best Practice Programme – how to get involved

Customer Strategy & Planning 2020

Hosted on 28th September to 9th October 2020

This highly-rated event is far more than just a conference. Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change. Bring new ideas and techniques back into your organisation.

- Established and high-profile speakers, many of whom have never spoken for us before.
- Great ways to benchmark, develop new ideas and network with fellow professionals.
- Inspiring case studies from key brands, in different sectors and type of organisation.
- Focussed discussions and presentations

Free Webinar: 2021 Theme & Best Practice Programme Launch

Hosted on 27th Jan 2021 by Phil Anderson

Learn how The Forum can inspire and support you during 2021, making the most of your membership and the community of best practice.

- Learn about our theme for 2021 and the context and possibilities for the year ahead
- Hear the shortlisted finalists for the 2021 Awards as they are announced
- Find out about our Best Practice programme for 2021 and how to get involved for members and the wider community.